Subscriptions & billing
Stillward Premium unlocks unlimited sessions and every voice.
How do I start a subscription? +
Open Stillward, tap to unlock Premium, and choose a monthly or annual plan. Payment is handled securely through your Apple ID — Stillward never sees your card details.
How do I restore a purchase on a new device? +
Sign in with the same Apple ID you used to subscribe and choose "Restore Purchases" on the Premium screen. Your subscription will reactivate automatically.
How do I cancel or manage my subscription? +
Subscriptions are managed by Apple, not within Stillward. On your iPhone or iPad, open Settings → [your name] → Subscriptions, select Stillward, and tap Cancel. You'll keep access until the end of the current billing period.
Will I be charged after a free trial? +
If your plan includes a free trial, it converts to a paid subscription when the trial ends unless you cancel at least 24 hours before. You can cancel any time during the trial and keep access until it ends.
How do I request a refund? +
Refunds for App Store purchases are handled by Apple. Visit
reportaproblem.apple.com, sign in, and request a refund for Stillward. If you ran into a problem on our end, email us first and we'll help.
Voices & sessions
Shaping a session the way you like it.
How do I change the meditation voice? +
Go to Profile and choose a default voice — Saavi, Charlotte, George, or Charlie. You can change it any time, and it applies to future sessions.
Can I adjust session length and guidance? +
Yes. Before you begin, set a duration (from 5 to 45 minutes) and use the Instruction slider to move between minimal guidance and fully spoken guidance. You can also set defaults in Profile.
The audio won't play or cuts out. +
First, check that your device isn't on silent and the volume is up. If audio still won't play, make sure you have a working internet connection (sessions are generated with voice audio), then fully close and reopen the app. If it persists, email us with your device model and iOS version.
What is the sound bath? +
An optional set of resonant tones — bells, singing bowls, and grounding frequencies — that can play at the end of a session. Enable it and pick your tones under Profile → Sound Bath After Session.